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Dispatcher
Everything you need to know about how to use the Dispatcher
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Utilizing Assets in an Incident
Editing and Adding Forms in an Incident
Overview of the Incidents Panel
Logging In and Out of Dispatcher
Sending Group Messages
Viewing and Editing Alerts in Dispatcher
Creating a New Incident
Alternative Ways to Create New Incidents
Canceling an Incident
Multi Forms in the Dispatcher
Understanding Two-Step Dispatch
Auto Dispatching Rules
Pausing and Restarting the Auto-Dispatch Engine During an Incident
Sharing Incidents
Viewing User Status History
Changing the Responder Status Manually
Modifying the Priority Level of an Incident
SLA module
Editing an Incident's SLA Time
Viewing and Editing a User's Response Time in a Incident
Understanding the Incident Progress Bar
User Status Icons Used in the Incident Panel
Incident - Assets Tab
Understanding the Incident Log Tab
Filtering an Incident Log
Saving Video from an Incident
Incident Duplications in Dispatcher
Searching and Viewing Closed or Cancelled Incidents in the Incidents Journal
Overview of the Users Panel
Adding and Managing Users
Searching for Users
How to activate/enable a user
Disabling and Reactivating Users
Viewing the User License Types
Assigning Dispatch Operators to Control Centers
Accessing a User's Incidents From the User Panel
Understanding User Scoring
Mobile Push Notifications to Assets linked to Incident and SMS/Email Fallback