Creating New PTT Groups and Chats in the Mobile Application

Channels PTT (Push-to-Talk radio style) is an add on feature that enables users to communicate via voice chat PTT style with other groups in the organization.

The system provisions a PTT channel for each group in the organization enabling group members to voice chat (and text) with each other on that channel. Users (dispatchers and mobile users) can also create their own group channels for chatting with other users.

Creating a new chat

To create a new chat

On your mobile app, from the menu, select Channels.
Tap Chats, and then tap +Add Chat.
The Chat Group page opens.
In the Group Name field, enter the name of the new group.
In the Search Users field, start typing the names of the users you want to add to the group, and then select the required name form the list that appears.
Tap Save. The new group, together with number of users in the group and the group creation time, is added to the Chats tab on the Channels screen.
Responders can only create new groups with users who are members in their groups. Supervisors can only create new groups with users who are members in the groups to which they have access (meaning users from all groups under the jurisdiction of the control center in which they have permissions to view).
Tap the group name to open the group chat screen, where you can edit the group and users, send voice or text messages, and mute the group and chat alerts.

Deleting Groups

You can only delete the groups that you have created.

To delete a group in iOS

Slide the group box to the left, and tap Delete.
In the Warning message, tap Confirm to confirm the group deletion.

To delete a group in Android

Press the group name for several seconds until Delete Group appears on the screen.
Tap Delete Group to confirm the group's deletion.
To learn how send voice and text messages in a chat, how to mute a chat and much more about using the PTT channel in Dispatcher, click Using the PTT Channels in Dispatcher.