Configuring Channels (PTT) Permissions

When Channels (PTT) is enabled, users can communicate via voice chat (Push-to-Talk radio style) with other groups in the organization.

The system provisions a PTT channel for each group in the organization enabling group members to voice chat (and text) with each other on that channel. Dispatch operators and mobile users can also create their own group channels and start chatting with other users.

The feature is relevant only for Responder/Supervisor and Dispatcher profiles.

The PTT feature is an add-on feature. Contact NowForce Support if you want to add it to your organization.

To add the channel (PTT) permissions to a user profile

1. In the Dispatcher screen, click Settings> Users > Permissions.



The Permission Profiles table opens.



2. Select the profile you want to change, and click Edit, and then click Edit again to edit its permissions.
3. If you want to add Channel (PTT) permissions to a responder/supervisor, scroll to the Responder/Supervisor section.
4. Select Use PTT Feature.

5. To add Channel (PTT) permissions to a dispatcher operator, scroll to the Dispatcher section.
6. Select Use PTT Feature.



7. Click Confirm.
8. In the Settings page, click Save,

If you have added the PTT permissions, but your users do not see it, your organization probably does not have this feature installed. Contact NowForce Support to add this feature to your organization.

To learn more about:

• Overview of Channels
• Creating New PTT Chats in Dispatcher
• Using Incident PTT Channels in Dispatcher
• Incident Channels for Responders and Supervisors
• Transmitting PTT Messages from the Mobile Application .